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Ali Montgomery
Okay. We know Covid is causing mahem but....2 days before we were due to fly to Fuerteventura to a hotel we specifically wanted because of it's facilities and location, we received an email stating that 'an insignificant change' to our booking had been made - the accommodation was changed to an apartment with no pool, 2 miles away, at the top of the hill with a hideous number of steps to climb, without the sea view and no afternoon or evening sun (insignificant?). We also found that we now needed to hire a car (even though there was no parking) to get to where we would only have had to walk 80 meters from the preferred hotel. We had no real option to cancel as the flights are booked separately and there's no way on God's green earth we would have got a refund from Ryanair (bear in mind, even when booking flights through LoveHolidays they only act as your agent now which means you are on your own there). This would not be so bad if I had not contacted LH just a few weeks earlier to discuss cancelling and being fobbed off. Our next holiday is already booked through LH and I've been told that it cannot be cancelled without a £75 penalty and total loss of the cost of transfers on top (I'd like to keep the transfers but apparently you cancel all or nothing but cancelling flights is still down to you - I guess they've had enough of dealing with budget airlines on behalf of their customers). Buyer beware! Use this outfit at your own peril.
4 years ago
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