Received an email advising our holiday was cancelled due to covid , 48 hours prior to departing. After 8pm so couldn’t contact until the following morning. Got through on live chat to be informed our hotel was shut because of covid. What they wasn’t aware of we had contacted the hotel directly prior to live chat and knew The hotel was OPEN and was in fact full! They still had our reservation and because we had booked our flights separately, we once again secured our room. We informed live chat of this and they were adamant that the hotel was shut. We argued the point and in the end the operative said...oh yes sorry our mistake! You can go ahead with your holiday, enjoy . We checked in fine but the following morning had a note from reception advising we contact them immediately. Love holidays cancelled our room! We had to pay the full amount again. Because we were now on holiday we were able to speak on the telephone with a love holidays advisor...eventually after a further 24 hours they paid the bill and we got our refund. Now, you would think the story would end there but no. We had a party of 9 people coming to join us 4 days later...guess what? Yes, they had exactly the same problem even though they all contacted love holidays prior to departure informing them of our plight so it didn’t happen to them. I would never use this company again, they caused undue stress for several days of our holiday and our friends. My question is this...how many holidays have they cancelled and blamed covid? When there actually isn’t a problem at all. Not all people would check and they would assume the information is correct, they would then be issued a credit note which is not worth the paper it’s written on, allowing love holidays to keep their hard earned money!! Absolutely disgusting!!