I had called in a panic realizing that my products are almost finished and that I will not receive my reorder on time before my travels to Ireland next week. On top of that, I had also forgotten to include the mud mask in my order. Lesley answered the call and went above and beyond in attempts to resolve my issue. He has alerted the teams necessary and included the mud mask to my order. I truly hope I will receive them on time as I cannot imagine leaving home without my saranghae products! Because of Lesley's concerted efforts, his passion for what he does and the company he works for, I am now a loyal subscriber to Saranghae. Yes he absolutely convinced me! I loved your products before but never purchased a subscription. The phenomenal service experience sealed the deal. Congratulations on an amazing product and equally amazing team!