Don't believe them when they say they love you or "they will make it right". Saranghae lied! When I wanted to return my order because it was too many steps campated to my previous routine and I saw no difference after using diligently for three weeks, I asked for a return shipping label because I don't have access to a car. They said no, I would have to pay for return shipping!!! And...they would only refund $69.50 if I kept the little remaining product because they wouldn't cover return shipping!!! I will tell my friends not to spend this much money because if they are not completely happy, it still will cost them. Saranghae does not keep their promises!!! They don't do whatever it takes!!!