I have been a Saranghae user/customer for almost two years. I'm 35 years old and suffer from mild seborrheic dermatitis, acne, age spots, you name it! I love the cleanser and serum! Over the years they have been the only thing I have found that works. my skin looks so much younger and fresher. No dry spots, less redness. The toner is also a new favorite! I love the VIP bundle and free gifts they include sometimes. I do sometimes find the moisturizer is too much and can cause some breakouts on my sensitive skin, but overall I have not found anything that works as well as these products. Customer service has been amazing every time I have contacted to change frequency or addresses etc. I love that the price is locked in for VIPs. I do wish there was more customizable options for the products that I use most (such as cleanser and serum - versus the set bundles that include the moisturizer) but at the same time I understand keeping it simple. Overall this is a great company and great product.