I’ve been a member for quite some time and I’ve always have been able to buy a certain item that I ran out of before my new bundle arrived. This happens a couple of months ago. I called today as I am out of serum after a long hold Ashley said nope no possible. I read the website again & shes telling me I have to have an interim vip membership to get a good price. She came across as rude and basically said I’m out of luck I’m im very disappointed I’ve been a faithful customer and have given the website to friends. Don’t want them treated like this life is hard enough you want to splurge for your kit but you don’t to be treated rudely. Very disappointed maybe it’s time for my friends & I to look else where