I called today to extend my next VIP shipment and order 2 Deep Radiance Essence + Serums as I use up this product more frequently than the face & eye creams & was told that I can only get this product at a discount when a VIP member sale is happening due to company policy changes that occurred in Feb 2020! I also found out that I now have to order 2 full kits in a 12 month period in order to stay an active VIP member. Although the VIP member discounts are significant, I do not use all of the products at the same rate. I love these products but find it unreasonable to get someone hooked on something and then make it impossible to afford! BTW, the representative was very professional and treated me with respect.