I've been using the 5 pc bundle for almost two years now and I really like most of their products. My skin looks so good, people are always surprised to discover that I'm almost 68 years old. And though I do like and use the toner, I'm wasn't so crazy about them trading out the moisturizing masks (which originally came in my five-piece bundle) for the toner last year. Each bottle of toner lasts me through at least two full shipments of the other four products so I have now accumulated 2-3 extra bottles of toner (and they won't let me switch it out occasionally for anything else, even a cheaper item). I'd rather get the masks with each kit and buy a bottle of toner once or twice a year than keep accumulating product I can't use. But this review is actually about the Nourishing Radiance Beauty Elixer! I have extremely dry skin so I was expecting to love this product but I do not! It just never seems to completely penetrate my skin which just feels greasy or oily even after I've applied the moisturizer over it and slept on it all night. Not sure what the issue is since so many others seem to love it but it does not work for me! On the other hand, I have to give a shout out to Karen Wilson who has always responded to my emails (to move up or slow down the dates of delivery) and, aside from not allowing me to switch out the toner for the face cloths (as a one-time thing), I've had no negative issues with customer service.