I bought an icemaker form Lowes in November of 2018, along with a 5 year warranty. In late December of 2022 the ice maker ceased making ice and I called the helpline for the protection plan. Service was scheduled for Jan 5th and the service provider was prompt and very professional. An issue was diagnosed and a part was ordered. 14 business days after the part was ordered it had still not shipped. I called back and was told it would ship on Feb 17th. Here we are on Feb 25th and the part has still not shipped and Lowes is telling me I need to wait another 14 working days until they can tell me what is going on. While I will say that everyone I have spoken to has been professional and I feel they have genuinely wanted to help, there is no way for me to escalate this issue so it can be resolved in a timely manner. I am beyond frustrated and do not plan on doing any shopping with Lowes in the future. To me, the lack of focus on achieving delivery dates promised to a customer, not once but multiple times in this instance, show a lack of regard for customers in general. Looks like I'll be doing my hardware/appliance shopping elsewhere.