Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 879 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 879 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cassandra Bridges

Ray

Anonymous

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ronda helped me today I would have left and frustrated however she took the time to help me find my items while she’s still helping others she made my day”

Helpful Report

Posted 1 hour ago

“I had an extremely disappointing experience with a recent door order from Lowe’s. After waiting five months for delivery, I was informed that the measurements were incorrect—despite the fact that a Lowe’s representative had come to my home to take them. I was then told I would need to wait an additional three months for a reorder. To make matters worse, obtaining a refund was unnecessarily difficult, and I had to escalate repeatedly before it was finally issued. This level of service is unacceptable. I trusted Lowe’s to handle the order professionally, and instead was left with months of frustration and no product. I hope Lowe’s takes this feedback seriously to prevent similar experiences for future customers.”

Helpful Report

Posted 4 days ago

“I am writing to express my significant dissatisfaction with the extended warranty service I received for my two-year-old washer. My washer recently began running continuously, even after the control panel lights went out. The technician who assessed the issue indicated that the control board was likely faulty. However, instead of ordering a new board, he advised me to continue using the washer, stating that it would likely fail again. It did indeed fail after only one week. Now, I am being informed over the phone that the control board will need to be sent out for refurbishment, which will take two weeks. This extended wait time is unacceptable and directly contradicts the "peace of mind and protection" that extended warranty options are supposed to provide. This experience has left me with a very negative impression of the warranty's effectiveness.I should have purchased my washer from Best Buy I would not be spending my time on my weekends at a laundromat Sincerely, Mike Lowe --”

Helpful Report

Posted 6 days ago

“For that past 20 years I have been buying at least three kitchen appliances each month from Lowe's for properties I manage. The past 24 months there service has really deteriorated. They have delivered appliances that don't work, or are dented. Trying to get an ice maker installed or to reverse the doors on a newly delivered refrigerator is impossible. Try calling them. Nobody answers, and if you do get thru, they simply put you on hold....forever. From now on, I'm driving the extra ten minutes to Home Depot. Good bye Lowes”

Helpful Report

Posted 1 week ago

“After having a Lowes Credit card for many years I closed my account with them. Reason: Lowes/Synchrony Bank is charging $1.99 if I send my payment by mail instead of using pay online. I'm the customer and I prefer getting a paper statetment and paying that way. Bye-bye Lowes Credit Card, stick your Credit Card where the sun doesn't shine.”

Helpful Report

Posted 1 week ago

“We bought a stove from Lowe's and the inside oven light did not work. The Lowe's customer service made it right but when the next stove was delivered it was dented. I absolutely refuse to buy any more appliances from them. Our experience was terrible other than the absolute best customer service.”

Helpful Report

Posted 2 weeks ago

“If I could rate this review a zero, I would. I ordered a refrigerator from Lowe’s online for my sister. I chose Lowe’s because there was one about 40 miles away so if she had to return it she could. I ordered it on the 18th of August and they originally gave me a delivery date of September 1st. Someone quickly figured out that the first was a holiday and changed it to September 2nd. For two weeks I check the status through my account and Lowe’s website says this refrigerator is scheduled to arrive September 2nd. September 2nd rolls around and no refrigerator. Called the closest store and they indicate that they used an outside vendor for this order but “computer” says it is arriving September 2nd. Called the tracking number to fed ex and they say the refrigerator was never connected to fed ex number-never arrived at spot to be shipped out. Basically, we were not getting refrigerator. The sad part is when I called the store to let the know about what fed ex said they said if I had ordered through the store they could no something about it but because I ordered online they could do nothing. Basically it is my fault for ordering online. Lowe’s is the one doing business with this outside vendor not me. My business is with Lowe’s but they would take no responsibility for this matter at all. Nothing. I’m just left with nothing. So… I insist on talking to manager, now I’m told that the “computer says refrigerator is shipped out September 2nd and will deliver the 8th. Fed ex says no tracking number still has no product assigned to it. I’m left with no refrigerator and a big whole in wall and still no one will take accountability and still no apology at all. Needless to say, order was cancelled. Never do business with Lowe’s online and never order something from Lowe’s, their vendors are not reliable and they outright lie.”

Helpful Report

Posted 2 weeks ago

“I shop at Lowe’s 0503 store a lot. Great customer service. Helpful and friendly. Shout out to Heike ! Thanks”

Helpful Report

Posted 2 weeks ago

“We purchased a portable air conditioner in July 2025 and my husband and I told the customer service representative of our concerns of the purchase because we bought a similar product at Home Depot and it wouldn't cool the motorhome so we took it back. We took the air conditioner in our motorhome on our trip for 2 months back to our home town. It did not work as well. We ran the 30 amp air conditioner and when we plugged in the portable to the outside 10 amp it tripped the breaker so therefore did not service the purpose that we bought it for. We kept the box, receipt and all items in the box and returned it to the Yuma az. store. We were NEVER told they had a 48 hour return policy even after expressing our concerns to the customer serve representative of the other problem air conditioner. The lady told us we could have returned it to another Lowe's. We asked to talk to the manager and she said "well that customer service person shouldn't have told you that." They refused to take the brand new product with the receipt, box and ALL the devices. We will NEVER SHOP AT LOWE'S EVER!!!!!!!”

Helpful Report

Posted 3 weeks ago

“I don't even know where to start. i purchased a fridge back in February. i has broken down 3 times already. I called them today and they asked if i had an extended warranty . I have one but I purchased through Frigidaire. they will not honor it. They said i had to purchase though them. I bought a lemon. I want to return it. they wont take it back.”

Helpful Report

Posted 3 weeks ago

“2 years ago, when we moved to Inverness, Florida, I was so impressed by the excellent service from all the Loews associates. Now it's gone downhill fast. At my latest event with Loews, I stopped in to buy lumber, but I needed it cut. The floor assistant told me 'I would have to pay for it. I said ok. After paying for it, I was then told that the cutting machine is not operating. So I had to stand in line to return my purchase. Because it didn't fit in my vehicle. This was a week ago. I called today the machine is still not operating, they have no idea when it going to be fixed. Lowes is surely on its way out.”

Helpful Report

Posted 4 weeks ago

“Rip off I don’t know why people shop at Lowe’s”

Helpful Report

Posted 4 weeks ago

“Lowe's can be a great place to shop. They have knowledgeable and helpful staff that often goes above and beyond. They have staff that provide expert advice whenever I have a question with specific items. This is important when I need to make minor fixes on my home. However, there are many frustrating issues and some items with quality issues and return windows.”

Helpful Report

Posted 1 month ago

“The installers Crume Installations (subcontractors) are very, very, very, slow to respond and then they hung up on me. Tried to get Lowes to assist me since they were paid upfront but they were absolutely no help. A simple install schedule should not be this difficult. Will never use them again.”

Helpful Report

Posted 1 month ago

“We came to Lowe’s in Cypress Texas and Yasmeen Jacobs was an excellent sales person helping us with our kitchen needs. She helped us make sure to answer any questions on the stove and refrigerator we had before purchasing and when she checked us out made sure things were the way we wanted. We are very happy with our purchase and only like shopping at Lowe’s.”

Helpful Report

Posted 1 month ago

“delivery mgr could not level my GE side by side refrigerator. He was unwilling to troubleshoot. I called the Lowes store at kolb/speedway where we purchased refrigerator. No response for 3 days. When I followed up with Lowes the asst. mgr. said the delivery company would not come back and offered no further assistance. I called GE warranty service and have a service call scheduled for Monday 08/11/25 to level my brand new refrigerator.”

Helpful Report

Posted 1 month ago

“Worst company and worst customer service. It's scam company”

Helpful Report

Posted 1 month ago

“I bought a wireless charger for the convenience, but it led to giving me more headaches than anything. The charging was incredibly inconsistent, and it gave me a lot of problems. I was able to exchange it but having to do all the paperwork and time spent for communication was a hassle.”

Helpful Report

Posted 1 month ago

“Called in today, placed on hold for 16 minutes, transferred to hardware when I was calling for lawn and garden. Got snapped at by the lil girl in lawn and garden for being transferred to her department. Rude and disrespectful customer service”

Helpful Report

Posted 1 month ago

“Outstanding Customer Service from Mike Vinson – Plumbing Department I had an exceptional experience at the Lowe’s store located at 1335 S 300 W, Salt Lake City, UT, thanks to Mike Vinson in the Plumbing Department. Mike went above and beyond to help me find exactly what I needed, offering expert advice with patience, professionalism, and a genuinely helpful attitude. He not only knew the products inside and out but also took the time to ensure I understood how to use the parts correctly for my project. His dedication and care made my visit smooth and successful. It’s rare to find someone so knowledgeable and kind — Mike truly embodies what excellent customer service should be. Thank you, Mike, for your top-notch service! Lowe’s is lucky to have you!”

Helpful Report

Posted 1 month ago

Lowes is rated 1.6 based on 879 reviews