Lowes Reviews

Name: Lowes
Rating: 1.56

1.6 Rating 709 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 709 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lowes 1 star review on 4th February 2025

Keystone Ventures LLC

Lowes 1 star review on 29th January 2025

Anonymous

Lowes 1 star review on 24th December 2024

Dominique Butler

Lowes 1 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the customer service is horrible and I think the delivery guys are even more horrible when they delivered my refrigerator. They left all the stuff on the refrigerator for me to peel it off only because it was the last delivery and they didn’t wanna be bothered second this is that was the second refrigerator I ordered. I had to wait a week and a half for the new one because the first one I received wasn’t working so I had to leave all my food in the garbage and throw it out because I had no refrigerator because I gave them my refrigerator. And when I called about it, they said there was nothing they can do about it so your service sucks and everything about it sucks and I won’t be shopping in your store anymore.”

Helpful Report

Posted 17 hours ago

“On January 27, I bought a Maytag washing machine from Lowe's in Hudson, MA. It was delivered with large dents and scratches throughout. It does not operate at all. I called the store where it was purchased and was told that they could not help me because I was required to contact them with my complaint within 48 hours of the purchase. The price was $621.54 of which I paid $400.00 in cash and $221.54 on my debit card. No one discussed with me nor was the issue of a defective product and its return policy raised during the time of the purchase. This is not the product I purchased and defects are due to the seller. Their return policy is a scam and so is their sale of defective goods.. Looking online regarding complaints against Lowe's, the delivery of faulty, damaged and defective goods is frequent and the response is always the same requiring notice within 48 for the seller's fault.”

Helpful Report

Posted 17 hours ago

“I bought washer and dryer stacked. The sales person told me I needed 2 cords and the one that I didn’t need I could return. After bringing the appliance into the house they tell me I need to use an extension cord to use it and have to have an electrician put in the right voltage. At 80 years old I wish they would have told me to check to see what kind of voltage I had. I didn’t think an electrical extension was a good idea. I feel sales people should be more informed of what u need.”

Helpful Report

Posted 22 hours ago

“Bad Review for Lowe’s: I bought a dishwasher from Lowe’s, and it was delivered to my house damaged, with a crack and a dent on the door. When I called Lowe’s, they told me I only had 48 hours to report any issues and that they were not responsible for the damage. Instead of helping, they referred me to the manufacturer, who is now taking two more weeks just to determine if they can fix it under their warranty. This is completely unacceptable! Lowe’s should take responsibility for the products they sell, especially when they arrive in poor condition. If you’re considering buying appliances from them, think twice! They don’t stand behind their products, and their customer service is terrible. I will not be shopping at Lowe’s again! Don’t buy any appliances at Lowe’s”

Helpful Report

Posted 1 day ago

“Lowes treats their employees horrible. They change your schedule and not tell you. When you are scheduled for certain hours they tell you to leave early. The depts look horrible, customer service is awful. I can only assume this is the cause of poor management.”

Helpful Report

Posted 1 day ago

“It looks like I am not the only one with a terrible experience with Lowe’s. Long story short we ordered a patio door in July. After several delays got a door delivered in November. Wrong size. Reordered. Several delays again. January rolls around still no door. We canceled the order because if I hand a business $5000+ I expect quality and timeliness. When we went to cancel, we were given the round around. The manager Kat lied to me about getting a refund. We had to call the credit card company directly to get our money back. Absolutely unacceptable. It is now the end of February and we are just now receiving a check to refund the cost from Lowe’s (which Kat told me they could not do). We will never use Lowe’s contractor services ever again for anything and will make sure to pass on the information wherever I can. Worst experience ever!”

Helpful Report

Posted 1 day ago

“We purchased all new appliances for a new home spent 800 on a warranty the warranty company is a joke the freezer drawer won't work after many calls they said it's not covered and no service people in are area so we canceled the warranty we get back 61.00 after one year don't buy an extension warranty from Lowe's ...Michael Henn Victoria Virginia”

Helpful Report

Posted 1 day ago

“TERRIBLE CUSTOMER SERVICE”

Helpful Report

Posted 3 days ago

“The person answering the phone for a construction order, knew nothing about construction. The order was wrong. I spent 3 hours at the store helping to fix my order. They were out of some products that earlier (3 hours)on the phone they supposedly had in stock.”

Helpful Report

Posted 4 days ago

“very bad service upon return, employee Alisha, lacks education, does not speak Spanish and does not want to understand, I really like the store, this employee ruins the store's profile, if I find her I will buy at Home Depot, thank you”

Helpful Report

Posted 6 days ago

“Never again with Lowes Horrible "corporate customer service". I placed an online order for vertical blinds. I requested length of 96 1/2. They came in at 95. The "customer service" told me they couldn't do anything and I could return them to the store. Like i have a vehicle to accommodate the size of the boxes. When I asked the representative for a solution she said I could call the manufacturer. I asked her to call with me and she said that would take too much of her time!!!! I asked for a manager and after holding for a long time got one who told me the same thing but did offer to schedule a pick up for the product return. I asked for her boss and she said there wasn't one. asked for the corporate escalations and guess what? isn't one. Tried locating a way to get to corporate escalations or even email, can't find it. Called manufacturer Levolor, they were awesome! within 8 minutes they apologized and are sending me the corrected product and don't want the incorrect product back as they don't want to inconvenience me further. Perhaps Lowes can get some customer service training from Levolor.”

Helpful Report

Posted 1 week ago

“I must say Lowe’s in Hammond La. Has definitely improved the staff a man Jammisson and a young lady in paint dept today both went above and beyond customer service. Compared to four years ago I salute Lowe’s keep on with the great work. Also my husband is disabled Veteran thank you for your generosity. God Bless !”

Helpful Report

Posted 1 week ago

“Just want to give a big shout out to Jarred S for the customer service was outstanding at the rayhnam ma. Lowes Could not have been a better experience! Thank You Jared S. 👍”

Helpful Report

Posted 1 week ago

“BUYER BEWARE!!! ARS came to my house. I showed their rep the water heater I wanted from Lowes on their website. Based on this information their rep priced a water heater and tank booster that I approved. I was not home during the installation. When I got home I saw that they had installed an inferior hot water heater and a mixing valve instead of a tank booster - not what I ordered. This was also confirmed by the AA Co. agent who inspected the installation. The cost difference between what I ordered and what was provided is almost $700! I contacted both ARS and Lowes and submitted a Customer Service Complaint. It has been over one month since the HWH was installed. I have called both ARS and Lowes 4 times to get information. I have been told each time that ARS will have their manager contact me for a resolution and no one has called yet. I WOULD NOT RECOMMEND ARS BASED ON THE TERRIBLE EXPERIENCE!!!!”

Helpful Report

Posted 1 week ago

“Big shout out to Employee Ella from Conway AR she was very helpful in helping me find the right screws an bolts I need to replace for my project. She was friendly and helpful. Love shopping at Conway location Store is always clean and organized Great management”

Helpful Report

Posted 1 week ago

“If you wanna work at Lowe’s, you’ll get plenty of that but you won’t get paid not that well. Their pay structure sucks. It’s all driven towards manager bonuses.”

Helpful Report

Posted 1 week ago

“Bought around 1500 sq ft of Style Selections hardwood laminate. It's gapping all throughout the house...they are blaming slab...installer...anyone they can to avoid making it right. Very disappointed. I spend A LOT of money with them...very frustrating.”

Helpful Report

Posted 2 weeks ago

“Went to Lowe's the other day and got bombarded with employees asking if we needed help, do you have a Lowe's card, etc numerous times. Probably more 15 times during our visit, several stopped more than once. One employee tried to convince us to schedule an estimate for a home project that we aren't even doing and we didn't ask. and he also stopped us a second time saying "are you still here? It's been over an hour,". It seemed like we were being hounded around every corner. If I need help I will ask. It makes you feel like not going back. VERY INTIMIDATING”

Helpful Report

Posted 3 weeks ago

“Will never shop at Lowe's again. App won't show my order. Plus , they charged me a delivery fee when it said it was free. Customer service said I clicked on Lowe's delivery.I went out of my way to get the free delivery. Different delivery dates , different in the final price. Had to call customer service, automated voice says delivery on the 5th they said the 11th . I wonder what they'll send. Probably not what I ordered.”

Helpful Report

Posted 3 weeks ago

“I ordered gazebo, but the wrong one. I started trying to cancel my order immediately, but could not cancel it. Called store they could not cancel it. Called headquarters, they say the order could not be cancelled. It is not shipped. They have to deliver it and I have to return or refuse it. Totally ridiculous. They lost a customer.”

Helpful Report

Posted 3 weeks ago

Lowes is rated 1.6 based on 709 reviews