Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 775 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 775 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because you are always out of stock, all the time, on some of the most common items purchased and I ordered what you did have in stock "allegedly" that I needed for curbside (had to order the rest from Home Depot who did have the items in stock). Home Depot filled the 4 piece order within 30 minutes and the 1 piece I ordered from Lowes was never filled, nor did I get an email from Lowes. Went to Lowes on the way to Home Depot to just get the item myself and it was of course...out of stock. This has to be by far the worst managed Lowes of the 1700 plus stores in the company.”

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Posted 1 day ago

“I went for weed-eater string before the tariffs were in place. A 3 spool of black and Decker weed-eater string was $10 dollars one week before, it was $28 dollars. I of course went to Amazon and bought 6 spools for $10. Ridiculous!. Come on Lowes, really!”

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Posted 1 day ago

“We ordered a new washer last Friday at Longview Lowe's from Sophia. Wonderful salesperson, very knowledgable. She set us up with a Sunday morning delivery and told us they would call with the time of delivery that morning. The gentleman, Jesus, called to let us know our washer was loaded and what time to expect him. He and his crew showed up within 5 minutes of the quoted time. Jesus and Steve removed our old washer, installed the new one and made sure everything was working correctly with no plumbing leaks. Very friendly and fast but correct work. I would give this crew 6 stars if they had them. Judy Nesbit. Happy customer”

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Posted 2 days ago

“Bought some mulch this spring. It must of came from one of the states that had forest fires. It smells like a burnt house all around my house. So if you want mulch that smells like burt wood then you came to the right place. Terrible smell.”

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Posted 3 days ago

“Name is Diane Simpson. I had a delivery this morning of a dishwasher that cost me near $1000. It’s a portable one so it slides across my kitchen and get hooked up to the sink. The delivery men didn’t even put the wheels on it or or set it up for me I am 83 years old. I’ve been getting the runaround all morning. Of course the delivery guys didn’t answer the phone. Unbelievable. I will never order an appliance from Lowe’s again.”

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Posted 4 days ago

“Bought a mower waited two hours for the key and help wouldn't start no gas dead battery no help.”

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Posted 5 days ago

“I bought an extended warranty on a refrigerator from Lowe's, and I had a repair done under it. What I need is pretty simple: a copy of the diagnosis and repair for the work done by the service provider. Lowe's says they have the information, but can onlyl read it to me over the phone; they have no way to send it to me. Call the service provider. The service provider says only Lowe's can give me the information. Tried for HOURS to get real human being at Lowe's, and when I finally reached them, absolutely worthless: "We can't do it." "Well, who can?" "We don't know."”

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Posted 5 days ago

“Shelia Thomas-402 West Jefferson St-Ville Platte Louisiana-70586-# (337) 336-9624… I bought flooring and had it installed, the men that installed my floors did an awesome job, but, helped my husband put my couch back in place, charged me like they moved all kinds of heavy duty furniture , but did not. That wasn’t good enough, Lowe’s FORGOT to order the surrounding of the floor, so I had to wait for that to come in. When it did arrive. There was another person that came and do that, did not do a good job because we’re still having trouble with that, it’s not sticking to the floor separating the floor and the carpet. That’s a big problem. If that’s not bad enough, we bought the warranty for the floor, had a little water damage and tried to use the warranty but was told if the installers didn’t cause it, we should go with our home insurance. And that’s not what we were told when we bought the warranty. We were told if we had any problems that you would see about. That was a LIE. Now I am not at all satisfied with you. And I’m seriously considering taking this Further. Sincerely, Shelia Thomas”

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Posted 6 days ago

“Won’ t fix”

Helpful Report

Posted 6 days ago

“PANAMA CITY BEACH FL DO NOT USE LOWES FOR HOME IMPROVEMENTS!!!! Purchased new carpet from Lowes and had them install. Lowes, however, contracts with an installation company who royally messed up the installation. Back and forth with Lowes to no avail. We finally told them we wanted our money back and they said they would come get the carpet (uninstall it lol) and charge us a restocking fee? Bwahahaha okkkkk, come uninstall carpet and sell to someone else? Niiiiiice. I post this to say keep on shopping because if u do run into issues with Lowes, there's nobody in a position to be able to fix it!! MULTIPLE no shows (after confirming apts) which should have been the first clue! So here we sit, brand new carpet not tacked down on the edges, and nothing we can do about it but hire others to come fix.”

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Posted 6 days ago

“I I had visited the paint department at the Holmdel location I highly recommend going. Jolene was so accommodating and helpful. I was so undecided about a pink color and she helped me and it turned out to be perfect. Thank you again. I will definitely be returning.”

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Posted 1 week ago

“I should be thrilled about my new purchase, but instead, I'm feeling frustrated. I ordered an all-in-one LG washer/dryer for $2500 to replace my old stackable unit that's been with me for over ten years. I had to wait nearly two weeks just for the pedestal to arrive, which was inconvenient but manageable, so I accepted that. When I inquired about any additional items I might need, the representative said hoses, so I added those along with an extended warranty, which offers a nice 40% refund if there are no issues within three years. I took the day off work today to accommodate their delivery schedule, which was supposed to be between 8 am and 8 pm with a four-hour window given the night before. I received a notification that my items were on their way—great! However, when the delivery team arrived, they brought only the pedestal. They were completely unaware that the washer/dryer was supposed to be delivered with it. After calling Lowe’s, I learned that the appliance would come in a separate delivery. What a surprise! I waited again, but thankfully, the second truck arrived within 90 minutes. This time, the driver informed me that he couldn’t set it up because I didn’t have a water pan. A water pan? Seriously? Why wasn’t I informed about this requirement when I placed my order? I would have bought one! After several calls and long holds, I discovered that installation couldn’t proceed without the water pan. When I voiced my disappointment and frustration, the “helpful” woman on the line suggested I could cancel my order if I was unhappy. Believe me, I'm not happy. But canceling my order doesn’t solve anything since I need a washer/dryer. Despite my concerns, her solution was to schedule a service call for the water pan and to arrange for installation at a later date. That means I'll have to take another day off work. I truly regret choosing Lowe’s for this purchase. I highly do not recommend them.”

Helpful Report

Posted 1 week ago

“I received my lowes ad today and notice you have to be a member to get the deals. I will not give out personal information to get a sales price. The company turns around and sells your personal information. I decided to call the store to make sure I was reading this correctly and the customer service guy told me yes you have to be a member to receive these deals. I told him he just lost a good customer and he replied back "that's ok with me".”

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Posted 1 week ago

“The delivery service was less than a good experience with my washer and dryer, however Ginnie and the other gal in appliances at Store 1190 were amazing. She handled my dryer return after noticing a small crack. She turned a very stressful situation into a pleasant one. Many thanks to Ginnie!!! Brett Kennedy”

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Posted 2 weeks ago

“No one answers the phone, spend hours waiting over multiple calls at different times and days, once I got someone, then they put me on hold, and after a half hour realized they weren’t coming bank. Crazy bad!!! Another time I got to talk to someone, and later found out after they put me hold they left for the day with me still on hold”

Helpful Report

Posted 2 weeks ago

“Last Fall we bought two light-colored custom Levolor 3% Solar Shades for our condo in Florida. We have a large west facing wall of windows with rather brutal, late afternoon sun exposure. We went to the south Sarasota Lowe’s to discuss our needs with a knowledgeable salesperson. The person we needed to talk with (Valentina) was not in and we returned 4-5 times with no success. For various reasons were never able to talk with Valentina and I am not entirely sure “Valentina” was not a code for inexperienced personnel to have the customer return at another time. Finally, after several unsuccessful attempts we discussed our needs with the assistant manager and he recommended the 3% solar shade. Unfortunately, the 3% solar shades are wholly inadequate at filtering light in the late afternoon to the point watching TV is impossible due to the brightness of the sun. Also, in the late afternoon the temperature in the room close to the shades is 3-5 degrees warmer than the rest of the room. It states on the Levolor website “Solar fabrics block light, but not the view”. I contacted Levolor to verify we, in fact, have a 3% solar shade as the amount of heat inside the unit does not change when the shade is drawn. They were no help in verifying we have the correct shade. In addition to the solar shade issues, the Levolor Inmotion hub and app is unusable. With more than one shade it was impossible to set up.”

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Posted 2 weeks ago

“Why is it Lowe's in Durant Oklahoma is so high on all their products compared to home Depot in Sherman Texas? 5 gallons of fuels paint at Lowe's in Durant is $209 the same exact paint at home Depot is$109 for one example toilet paper Charmin 24 rows $24.99 at Sherman why is everything so much higher in Durant? 2. So much easier to find what you need at home Depot and you can actually get a representative to help you unlike a Lowe's in Durant Oklahoma. Not saying I'll never shop there again but if I have my choice it will not be Lowe's. Just saying!!!!!”

Helpful Report

Posted 2 weeks ago

“Clearly advertised free shipping on Mulch orders over $45. Would not honor and customer service was a complete joke. Any materials needed flipping houses are going across the street to Home Depot”

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Posted 2 weeks ago

“I ordered 4 bar chairs, two of the chair came in perfect condition. The other two came in a box that looked like someone kicked it down the road. The box was ripped, dirty, and half of the top of the box was missing. I could reach in and touch the pieces! Not okay!”

Helpful Report

Posted 2 weeks ago

“Purchased a dishwasher 3.20.25 at check out purchased delivery/install and haul away. In checkout process it indicated rapid delivery/ the product has not even left Tampa - to be delivered to Fort Myers; with scheduled install still under a veil of mystery. Very disappointing process. To boot, they state it’s been documented (they being 3 representatives) each saying that the the process is confusing. Moreover, that I can’t have documentation of our conversations. Seriously? For reference order#300901079251565085”

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Posted 3 weeks ago

Lowes is rated 1.6 based on 775 reviews