Lowes Reviews

Name: Lowes
Rating: 1.65

1.7 Rating 945 Reviews

14 %

of reviewers recommend Lowes

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Metrics

1.7

Based on 945 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Telephone, Email

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Cassandra Bridges

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Kathleen Wilson

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vicki in your customer service department in the Chico, CA store was excellent, courteous, knowledgeable and instrumental in helping me with my project! I am grateful for her help.”

Helpful Report

Posted 5 days ago

“I went to Lowe's to purchase a new dryer in February for my new home expressed the same to associate that I would be moving into April 1st, when I went to hook up dryer I realized there wasn't a electric hook up (no biggie in my mind) went back to Lowe's bought same unit in gas & asked to return other unit upon delivery of correct unit. I was informed that Lowe's has a 48hr policy YOU HEARD ME RIGHT 48HR return policy & they refused to return my BRAND NEW NEVER INSTALLED DRYER. I spoke to Norma a Customer Care Manager ID #809428 & she berated me for not reading my email, although I opted for TEXT updates BECAUSE I received several hundred emails a day, she stated I chose not to read my email making it my fault I didnt know about their 48hr return policy on appliances!”

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Posted 1 week ago

“I generally shop at Lowe’s for my home needs, but my recent experiences at the checkout have been very uncomfortable. While using the self-checkout, an employee from the front door repeatedly approached me and began pushing buttons on my screen without me asking for any assistance. This felt invasive and unnecessary. What made the situation more concerning was that there were five or six other employees standing around the front door talking, yet I was the only person checking out and the only one being "monitored" this closely. It felt less like helpfulness and more like I was being watched or screened. This has happened multiple times now, and it makes for a very unwelcoming environment. Management should ensure that staff respect customers' personal space and that "help" is only provided when requested.”

Helpful Report

Posted 1 week ago

“Paid over $20,000 to Lowe’s for Cali vinyl plank flooring and got a terrible installation. The floor is now uneven, making noise, and already buckling — clear signs of improper work. Even worse, the manufacturer confirmed the issues are due to bad installation and that Lowe’s should fix it, but Lowe’s refuses to take responsibility. Completely unacceptable for a project at this price. Poor workmanship, no accountability, and zero customer support. Avoid Lowe’s installation services at all costs.”

Helpful Report

Posted 1 week ago

“The interface is clean and user-friendly. Operations are smooth and uninterrupted. Customer service is reliable and responsive. A very satisfying experience.”

Helpful Report

Posted 1 week ago

“The interface is clean and user-friendly. Operations are smooth and uninterrupted. Customer service is reliable and responsive. A very satisfying experience.”

Helpful Report

Posted 1 week ago

“Avoid going to any Rona/ Lowes stores There is no longer any real customer service at the Oakville Rona which had always been awesome!!! I visited twice today @ Oakville to have my Uberhaus Bathroom Faucet cartridges replaced as they were both leaking. This Tap set came with a "Lifetime Warranty" No Luck!! Both times I went to the Service desk and interrupted the woman & man that were behind the counter. Both times the lady was on social media while the man was wring a text msg... both mobile phone screens were displaying a clear view I was informed to go and ask Curtis what to do , he was very helpful and gave me the phone number to Uberhaus cust service, however there were two phone prompts after dialing 1 -844- 271 - 5994 1 for U.S 2 for Canada purchases - both lines came back with a message "unable to complete call" and was disconnected 4 times. I called back a 5th time an got Uberhaus service, again they couldn't help at all I was told to go online @ Lowes and find the part numbers. I had supplied Uberhuas Cust service with pictures of the cartridges and the Faucet model. WHY??? WHAT WARRANTY?? WHY BUY HERE?? YOU'LL NEVER GET WARRANTY SATISFACTION!!! WHY??”

Helpful Report

Posted 1 week ago

“Th delivery company that Lowe’s uses has really great people working for them. The company is XDT and Theo and Peter were my delivery guys. They delivered my mom’s stove and microwave, were kind and professional and I’m glad to have gotten good service. Thanks Lowe’s! We’ll buy from you again!”

Helpful Report

Posted 2 weeks ago

“Placed an order today. Was sent a text that part of the order had been cancelled. Their website said it couldn't look up the order. I called customer service. Their AI couldn't tell me what part was cancelled. Finally talked to a rep but by that time the partial order was already on the move to me. No chance to have them replace it with a different product and this is a very easily replaced item. No call or text to select a replacement part. Now I cannot finish the project because the part won't fit in my car and I'm not paying another $70-$80 for delivery. Supervisor I spoke with did nothing to make things right. This is goodbye, lowes.”

Helpful Report

Posted 2 weeks ago

“#1 charge $39. fee for delivery BS #2 never notified me on delivery time the night before.I called after 7pm. #3 delivery time was 11am to 3pm #4 Called 230pm advised delivery time now 1pm to 5pm #5 Lowe's need to deliver their items locally #6 might try another store next time”

Helpful Report

Posted 3 weeks ago

“200501068261970259 The team delivered my fridge with much efficiency !”

Helpful Report

Posted 1 month ago

“Lowe’s must be Having trouble!!! I Will Never Shop there Again….”

Helpful Report

Posted 1 month ago

“Had an appointment for shed to go over pricing and install when I logged in said no appointment called customer service number and no one could help”

Helpful Report

Posted 1 month ago

“Ordered washing machine Feb 17th now March 4th still no delivery never will order from lowes”

Helpful Report

Posted 1 month ago

“Was pleased with our shopping experience at Lowes on Lake Underhill Rd in Orlando today, 3/2/2026. Upon entering the store we were greeted several times by employees wanting to help us find what we were looking for. The departments we entered were staffed with employees waiting to help us find the product we were looking for. This is a great improvement over the last several years, trying to find a employee just to ask a question. I have enjoyed shopping at Lowes but this experience was outstanding.”

Helpful Report

Posted 1 month ago

“Lowes address delivery Issue ROME NY store the manager Rich address Issue he had to leave however had assistant JeSSICA ZACH. assoc. Ted. THEY WENT above beyond to ensure proper Del. Product Knowledge appliance. TEAMWORK. 10. stars”

Helpful Report

Posted 1 month ago

“We went into Lowes in durant oklahoma and found a drill set that was marked for 44.98 it was not the actual price when my husband tried to get the store manager to show him what was priced for the amount that he had posted he could not find anything for that price. If you are going to have a price posted in big large letters then honor that price or at least have something on the shelf for that price. The manager was not very friendly or helpful and this pricing issue needs to be addressed before someone else has the same issues. The store number is 2214 the store manager is Skyler Harris.”

Helpful Report

Posted 1 month ago

“To begin with, the refrigerator should have been scheduled to have been delivered a week ago. When the delivery guys left today, we were taking the tape off of refrigerator and noticed the big dent and scratch near the bottom on the side. BAD DELIVERY GUYS!!! This whole process has been a **** show and you can never get in touch with anyone to help.”

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Posted 1 month ago

“I buy there lumber not much else .I was in there store on 2/20/26 loading lumber on cart and this young lowes employee is staring at me I guess to try to intimadate me did not work ,once I stared back at him and he scurried away . so much for ending there dei policys,home depot or the lumber yards nextime”

Helpful Report

Posted 1 month ago

“Do NOT buy appliances from Lowe's!! Purchased a brand new fridge as well as paying for delivery that Lowe's had set up delivery for, day of delivery 2 random men in an unmarked van tried to deliver a damaged dented fridge. After hours of aggravation we were able to locate another fridge with zero help and lots of attitude from Lowe's. Once again Lowe's set up delivery and again another unmarked truck showed up with 2 random men to deliver who damaged my kitchen floor !!! Lowe's will take zero accountability and said that I need to take this up with the so called "professional " delivery company that Lowe's hired! It has been months with no resolution or help.Do yourself a favor and shop elsewhere!”

Helpful Report

Posted 1 month ago

Lowes is rated 1.7 based on 945 reviews