Lowes Reviews

Name: Lowes
Rating: 1.56

1.6 Rating 675 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lowe's is the epitome of horrible customer service. Waited almost 2 months for a door and then when the door arrived they didn't bother to cover it for delivery. They initially quoted me one price to install the door, then tried to double the price. Hope I never have to utilize any of their services ever again!”

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Posted 8 hours ago

“Needed romex 12-2g electrical wire. I found it but locked up in cage. I understand, people are stealing it. I contacted employee to open cage she said she would call someone, no one ever came. Went on Amazon and found the same wire cheaper and delivered to my house the next morning. Which one would you use? Da”

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Posted 15 hours ago

“Why is Bruce manger of flooring. The girl order my tiles for floor I wanted extra so got 3 extra and is one short came back they show it in stock but both of them to lazy to find it or remove it from the display. Both said go to tilton because they are more organized. So what are you paying him for?”

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Posted 3 days ago

“Wanted to report on an amazing team who delivered and set up my new refrigerator in December.Manuel and Maldonado were amazing. In November I had a refrigerator delivered and the team took it back claiming that it could get through the door. The interaction left much to be desired. The refrigerator was taken back to the warehouse. I went back to the store and the representative Trinity confirmed the measurements and requested that the item be sent out with another delivery team at her suggestion .Manuel and Maldonado were very professional, knew how to retract the shipping brackets, got the refrigerator in the house and made me extremely happy. I would like the two agents to be acknowledged and appreciated by their company as well as Lowes for most outstanding customer service. Thank”

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Posted 4 days ago

“Terrible Corporate rules and regulations! I will never purchase from Lowe’s at any location. Home Depot is a better informed place to purchase your home needs !! And they don’t expect you to read a book on there credit regulations . Lowe’s go train at Home Depot !”

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Posted 4 days ago

“20 phone calls that are over an hour, does no good”

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Posted 5 days ago

“We had a refrigerator delivered before Christmas. When the guys got to our home to bring the fridge in, they realized it was not going to fit through the door, I told them they would probably have to remove the doors, of course they did not want to do that. They wanted to bring it through the front door, all the way through the living room. I had to move everything in my foyer (while they stood there) so that they could get it through. They were angry because once they got it in the front door, it would not go through the door to get in the kitchen so they had to remove the doors and bottom piece (I had already told them they would have to remove the doors) they finally get it in the kitchen, they call me in to look at it once it was together. I was like, well this is a nice fridge but its not mine!! They had unloaded the wrong one off the truck, it was not the one I ordered. After they get that one out and start to bring mine in, the one guy knocked over a vintage stereo speaker and splits in from top to bottom, he simply says "sorry" REALLY? They get the fridge in, they are constantly saying they thought it was going to be an early day for them.. Not my fault that they unloaded the wrong one! I have filed a claim with Lowes for the speaker but have heard NOTHING! Everytime I call, I am placed on hold then hung up on from the "claims department" DO NOT PURCHASE FROM LOWES!”

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Posted 5 days ago

“we bought a $200 kitchen faucet from the lowe’s on I35. when the plumber came to install it a part was missing. He said it looked like the box had been repackaged. my husband goes back to the store to exchange it. he wanted to check to make sure the part was in there. they said he had to pay for it first and then he could open it. that’s what he did. opened it in front of them and the part was missing. he went to get another one from the shelf and again he was told he couldn’t open it unless he paid for it. Stupid rule!! they had to process an exchange of the item so he could open the next box. Same thing!! part was missing. at this point my husband said forget it. he returned it and told them he was going to Home Depot. he even spoke with a manager and she told him there was nothing she could do. he said so you’re just going to sell a defective product? 3 boxes are missing the same part. she said you can always order it from Delta. Again, Stupid!! We will never go to Lowe’s again. By the way, he couldn’t find anyone around to help him with getting the faucet from the top shelves. he finally had to set off the sensor on one of the boxes and that’s how he got someone to help him. bad experience all the way around.”

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Posted 6 days ago

“Purchased a refrigerator from them...mistake..big mistake. Delivery was a nightmare, damaged my countertop bringing it into my kitchen. They claimed they couldn't hook it up because I had the wrong water valve. Had to call a plumber who said everything looked fine and he couldn't understand what their problem was. Had them return and explained what the plumber had said and they went ahead and hooked it up....???? Guess they didn't wanna work the day they first came out....I'm still shaking my head over that one. Anyway after a million phone calls or what seemed like a million and being transferred to each and every person that worked for the company, I had a claim filed for the damage and the inconvenience of multiple attempts at delivery and my out of pocket for a plumber that was never needed. Just heard yesterday by certified mail that my claim had been denied. I will never shop at Lowe's again. They are the most underhanded and horrible company I've ever had to deal with. I hope they know how much money they've lost...I'm in the process of remodeling my childhood home and they won't be seeing me or any of my contractors....their lose. Please be warned folks...please be warned.”

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Posted 1 week ago

“I purchased 2 pre-hung doors ($240) from Lowes as part of a $3000 basement refinish order. When it came time to install them a few months after purchasing I found I ordered the wrong size. I contacted Lowes customer service to find out if I would be able to exchange them for the correct size and was informed that they would not exchange them because the purchase was over 90 days old. I explained the doors were still current merchandise listed on their website, that they were in original as purchased condition with all wrapping and papers still attached and was still refused. I asked to speak to the store manager and he told me and I quote, "absolutely not". I explained to him all we wanted to do was exchange the doors for the correct size. I also told him this was part or a large original order and that we spend a lot of money in Lowes including a $2000 stove just last week. He replied "no matter how much I spend it makes no difference". Well it will make a difference now because I will not step foot in a Lowes again! Any company that would alienate a good customer over a simple exchange for current merchandise, regardless of time, does not deserve any ones business. I speak from experience as I was a merchandise manager for both Sears and J. C. Penney Co. for years. It would NEVER have happened there at those companies and any store manager that spoke to a customer like this one did would no longer have a job!”

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Posted 1 week ago

“Do not EVER order an special orders from Lowe's. They take your money and then take much, much longer to get the product in. If they say 6 weeks, bet it will be 12 weeks. Use the local guy.”

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Posted 1 week ago

“Lowe’s is a reputable company, but Lowe’s Protection Plan is a horrible and unresponsible plan. Their working pattern is to give policyholders hard time, shirk responsibility, or delay the process, deny, refuse or assign an irresponsible company to carry out repairs, ultimately causing the policyholders to give up because they cannot bear the complicated procedures over and over again. I went through the painful experience of filing eight claims in two months to repair my refrigerator. They assigned 4 different companies to repair, I got several denies, refiled claims, and complicated procedures over and over again, the refrigerator still not be fixed up to today. We suffered every day without a refrigerator for almost two months, but we don’t want to give up. Although we don’t want to damage Lowe’s reputation, my attorney and I will file a lawsuit if Lowe’s continue this way.”

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Posted 1 week ago

“Lowes credit card! They have raised their interest rate up so high with everyones credit cards. There's only a $1,000 on my card. Was $42 a month in interest I will now have to pay $84. Looks like I am going to have to start shopping some place elsewhere!”

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Posted 2 weeks ago

“When I go to spend my money in a store and I have to check out my own stuff and bag it and pay for it and I don’t get a discount for doing it and staff are standing around talking. Oh yeah all they have is self check out!’!!!!!!!!!!”

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Posted 2 weeks ago

“I just left and there was a guy in the plumbing department named Bob that was amazing and super helpful. And when I was checking out there was this lady named Kendall and she was just amazing super nice and helpful and just a pleasant person. I hope Lowe's takes good care of these two rock stars that they have.”

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Posted 3 weeks ago

“A few weeks back, I paid my Lowes credit card off and canceled my card. They told me OK and that it was closed and I was due a refund. They sent me my refund. Later they sent me a bill for an amount owed. I called customer service and like any other place, they give you the run around. They said that the check was sent out after the bill was sent out. I told them that I had closed the account earlier. I was told then that I didn't owe anything and that the check was going to be mailed. I got the check before I received the bill even though they said it was mailed out before the check and that the card wasn't closed out. I asked why I was getting a bill on a closed out account. They said that I owed interest on a purchase. If I paid the whole amount owed on the account, why would I have to pay interest. I got a dirty deal and will never charge anything at Lowes again and probably not buy anything else from them. I cut my card up. So, everyone watch out. You could be the next one to get screwed. Goes to show you that you can't trust anyone anymore.”

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Posted 3 weeks ago

“My mom ordered a mahogany door in May. October 16th, the installers came with the wrong size door. On November 21st, an unfinished door was installed. Today December 24th Lowe's says they will not replace the door or pay for it to be finished. Why ask the customer to choose colors in the store and then go through the trouble of getting the HOA approval if you only sell unfinished doors? And to add insult to injury they offered $103 for the delay.”

Lowes 1 star review on 24th December 2024

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Posted 4 weeks ago

“Right after I bought a meshsh side trailer that cost $2,848 ! order# 821531589 on 11-24-24 at Statesboro Georgia Lowes. I bought ,and expected delivery of a washing machine .The washing machine got lost in delivery and I didn't get it for a month, and after many phone calls to a recording. And then finally switched to an associate who most times won't even answer the phone or it just hangs up, and you have to start all over again . So you finally have to make a personal trip to the store so you can actually speak to a person. Then they told me they'd reorder and deliver the washing machine, which I did receive! And said the toolbox would not be delivered till the 28th of December. Today I got message that my toolbox was ready for pickup , and they have no record of delivery order.So now I have to pick it up myself! Unless they tell me it's no longer available after waiting so many days ?And I wouldn't be surprised in the least, after the hell I've been through trying to acquire these two orders! Toolbox order #200177323240330780 and washing machine order #200177323240330734 I am highly disappointed and believe I will drive the extra miles in the future, to find a store that may treat their customers with more respect and professionalism.”

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Posted 4 weeks ago

“Went to Lowe’s today a few days before Christmas. On the store it says open until 10pm. At 8:57pm doors were locked and employees were walking out. Absolutely dumb. Lost my business for 2025 and I’m a contractor.”

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Posted 1 month ago

“If you’re black, you get promoted if you’re white, you get fired”

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Posted 1 month ago

Lowes is rated 1.6 based on 675 reviews