I ordered a fridge, not knowing lowes used a sketchy third party delivery company. They guys coming to my home looked a mess and were very unprofessional. My request for them to wear a mask has led me to still not having a fridge. this is day 3 now of my families suffering. I asked them to mask up before entering my home, they asked why and told me they didnt have mask on there truck. I told them store was right up the street they could get some there. I told them COVID and Flu is out here and I didn't want to risk my family getting sick because we have an upcoming vacation and I needed to protect my home. They called their manage and she called me telling me covid is non existent and she doesn't require them to wear mask at all. I explained to her I have to protect my family and wether or not it is required by there company it my home and my preference its required by me. She then contacted Lowes and told them I said my family had covid and they will not deliver the fridge. Day 2 I was told my fridge would come today, and before deliery Tim W. with Lowes called me and told me that they will not eliver because they werre told my family has covid. I explained to him what happened and that was not the case he then had me contact Amy Long (belleville east Lowes) I talked to her and explained what the situation was. She was very inconsiderate of the fact that my family and I are still without a fridge, and basically said there was nothing they could do I need to call the third party company. Why do I need to contact them I purchased a fridge with Loew not the third party company. I paid lowes not the third party company. I asked her how would she feel if all she was doing was trying to protect her family and was treated this way all because I requested them to wear a mask before entering my home. Her reply was I can give you your refund there's no need to come up here for it. Are you serious!!!! the is by far the worst experience I have ever had with a company and I was a loyal customer of lowes until now. How could you all even have dealings with a third party company that does not respect people preferences. This says a lot about the cooporation and who is running things. And we still have no fridge all because I asked the sketchy delivery men to mask up before entering my home.