Thursday June 16, 2022. Went in to the Gonzales, Louisiana store to purchase a new washing machine & dryer. I purchased a Whirlpool set because the sales guy said they had them both in stock. I asked when they could be delivered and he said "tomorrow." I then asked who could swap the hinges on the dryer door and the sales guy said "the third party delivery company would do it." The sales guy also said he would include a three and four prong cord for the dryer so they would have whichever they needed for the install. Friday, June 17, 2022. The third party delivery truck arrived. With only the dryer, only a three prong cord for the dryer (needed the four) and no washing machine. I called Lowes about the washing machine, explained the situation and was put on hold, and the call disconnected. I called back, explained the situation to another customer service rep and was told the washing machines were on back order and they didn't know when they were coming in, was put on hold again and the call disconnected again. Meanwhile the third party company called their office to report the issue in an attempt to help. I called Lowes a third time and asked to speak to a manager. I explained the issue again and the manager said they would locate a washing machine in Baton Rouge and get it and a four prong cord delivered on Sunday for everything to be hooked up and installation completed. I accepted delivery of the dryer and waited for Sunday delivery of the washing machine and installation of all. Sunday, June 19, 2022. The third party delivery truck arrived on Sunday with the washing machine and NO FOUR PRONG CORD FOR THE DRYER. I called Lowes, got put on hold and disconnected. I called a second time, asked for a manager and was put on hold and disconnected again. I called a third time, spoke to a manager and arranged for a four prong cord to be waiting at customer service and my boyfriend went to Lowes (5 minutes away) to exchange the three prong for the four prong. Meanwhile the third party delivery person hooked up the water to the washing machine and agreed to switch the dryer door hinges. When the dryer door was swapped the delivery driver wanted me to sign for the washing machine and I told him the dryer cord would be here in five minutes. He refused to stay and install the dryer. I stated that Lowe's said he would wait and install the dryer and he stated "I'm not staying, we have to leave." So now I have a washing machine that is hooked up but not level and a dryer that is not completely installed??? So I called Lowes again to complain to a manager. She said she called the third party company and they told the delivery guys to turn around and come back. So, my boyfriend and I had to level the washing machine, hook up the dryer cord to the dryer, raise the dryer legs, and also found one of the screws to the door that the deliver guy dropped and left off the dryer door. The delivery guy arrived later and stated that the dryer wasn't hooked up correctly and it would void the warranty so he helped get it hooked up. So...if the appliances are not hooked up correctly and it voids the warranty...who's responsibility is it to make sure they are hooked up correctly, Lowes, the third party delivery company or the customer? I have been a customer of Lowes for 22 years and I have never had customer service like this before. I am very disappointed in substandard level of sales, delivery, installation and all around customer service experience I have received.