I really don't know know where to Start. I ordered a backyard playset back in April for my kids/my sons birthday. I ordered it well before summer started and before his May birthday so we can have it in time. 2 weeks go by and nothing, no email regarding shipment or anything, a month goes by and I'm wondering where is the playset? I call lowes customer service and they tell me to call backyard products. I call back yard products and they have no clue. They finally find it and it's at the distribution center they "think". So they confirm I'll be getting in in 2 weeks and not to worry. We'll 2 weeks go by l of a sudden I see in my bank a refund for the full amount for the playset by lowes. So I call backyard products and they tell me I'm still getting it and since it's been like 2 months and lots and lots and lots of phones calls I will still get it and that refund was supposed to happen. So they gave me a tracking number and I look it up and it's been sitting at lowes 907 distribution center since June 16th. So I call them and they can't find it and then they say we'll you got your refund I don't know why we would resend it to you. Then I had to exain to them the entire story and how yes I did get that refund but backyard products said they are sending it anyway. So I then backyard products and back and forth AGAIN they reassured me I was still getting it. So TODAY Elizabeth over at the 907 lowes distribution center calls me and says we for sure for d your order but our supervisor said if you still want it your gonna have to re buy it again...at this point I'm so tired, I've given up and now I don't even want ro re buy it. I was told I didn't have to and that since it wasn't even my fault I would still get it. I am not a free loader and I don't ever accept free things. But I've gone through phone calls and phone calls for 3 months now of just waiting and waiting and beating around the bush. And finally it just boils down to lowes wanting me to re buy it after all this time and wasted time on calls and waiting for 45 mins to even talk to someone I told them I just don't want it anymore. I feel like lowes has failed me as a customer. I always go to lowes over any other store. And to get treated like this? I'm never ever going to another lowes again and I'm telling all of my friends and family not to ever go there. I also have about 3,000 friends on Facebook I don't mind making a post for them to read and see how I was treated. This is absolutely not right and I don't think i will ever get over this horrid experience. Thank you