After being a long term general customer which also includes ordering flooring, blinds, and a custom countertop, we used them to replace our old wood deck with a composite structure to the tune of $14k. Basic rectangular ground level deck. Took builder 7 days to remove and install a 12x16' deck. There were a lot of materials left, roughly $500 worth. Builder said he would take with him, we could keep, or send back to Lowe's. Called Lowe's and they offered to send a truck with skid loader and once returned they would credit us back. Truck picked up material but no contact after. Now store and corporate states we don't pay for the material but rather for a package and won't refund anything. How can you pay for a package without the material.? Why would we send, for free, $500 worth of material back to them? Lowe's said they automatically order extra material so beware, you are paying for material that won't be used!! Lowe's competition accepts returns and credits back. Lowe's has lost a long time customer!!!