I'm just going to add to all the awful reviews... Im also going to add it to every platform there is. I highly suggest you shop at smaller business. Our experience was awful we will not be doing business at lowes in concord NH or anywhere else they exist. Amy in concord should find a new field. She is a terrible manager if that was even her real title. nothing but lies and false promises. all the bad reviews are true. Also, delivery is a joke...never was told it's a third party that delivers and they destroyed our vent we had to do it ourselves yet paid Lowes to do it. they wipe their hands clean by using a third party but unfortunately that still bares their name. Corporate should be ashamed. Of course, it's a money game so they could care less. save yourself time and money because your time and money are important too.