Lowes offers installation service, in this case for a Garbage Disposal. I requested a specific date and time and that was confirmed. Without consent, the installation was resheduled for several days earlier by email. I was given the name of a contractor and phone number to call. I called twice before the service time to confirm. I got an answering machine and no return call. The contractor was a no show on the apponted time (waited 4 hours). Called again and no answer. Once again had the appointment rescheduled without anyone contacting me. Called Lowes installation service number. After a waiting, the rep put me through to Handy, the installation compay Lowes uses, a third party in some foreign country. The foreign rep was unable to address this appointment and really did nothing about this. Called back Lowes. Once again put through to Handy. Requested escalation. Was told a supervisor would call within 24 hours. Did not receive a call back. Called Lowes back, canceled the installation and request a refund. I was already charged for the no show installation. The rep said she would put through the cancelation and someone from the local store would call me. I did get the refund. No one from the local store called ever. I thought the issue was resolved but... Two days later, was charged AGAIN for the installation!?!?!. I then got an email for a new installation date and time without my consent. This appointment was then reshceduled to a new date and time all without contancting me or getting me consent. Went to the installation service site (link in email notifying me of installation appointment) and canceled the appointment online with comments reiterating the service had been canceled days before. The installer unexpectedly showed up and I sent the installer away saying I had cancelled the installation. Go an email from Lowes about this installation that was confusing. Called Lowes installation services. Rep said refund was made. I said that the installation was charged a second time. The rep continued to repeat a refund was made. When I asked him to tell me when the refund was made, or further details on the charges since there were two charges put through and only one refund Randy said he did not have that information only that a refund was made and that was that. He said by policy he could not help me. I would need to call the store for any billing questions. This is despite the fact that this Lowes Installation help number was given to address any questions or needs with installations. I requested an escalation to a supervisor. After a 5 minute wait, Randy said that there was no supervisor I could talk to at that time. He would have someone call me within 48 hours. I called the store. After an automated menu that took 5 minutes and I answered it was about an installation, I as routed to the national number Randy the rep had answered on! I called back and kept asking for an associate. I was put through to an extension supposedly of an associate. The phone rang for 5 minutes and I finally hung up. They have lost a customer. It is clear the customer is always wrong at Lowes.