HORRIBLE PURCHASING EXPERIENCE FROM LOWE’S: I ordered the washer/dryer in Oct. Finally on 11/14, they delivered. But the washer had a huge dent on one side. I called trying to figure out when the product will be available. Couldn't give a clear answer. I went to the store on 11/16. There was a set available in the store, but I had to cancel the online order and start a new store purchase. However, it's impossible to cancel the online order because it showed up as being delivered. That day, I spend 2 hours in the store, no success on cancelling. Anyway, I put a new store purchase. No deliver was scheduled for a long time. I called. A very rude lady said that they should have already told me the delivery date when I purchased the item. Then she put me on hold for more than 20 minutes, and the line died. So I called back. Every time, she put me on music directly without even talking to me. They kicked me around like a soccer ball, to the delivery party, to the warehouse, to the appliance department, to the store, then back to "How can I direct your call" message. Finally on 11/29, delivery window was 12:30-3:30. I waited patiently until 5:30. The delivery guy finally came, opened the package and found ANOTHER BROKEN WASHER! THE DOOR WAS COMPLETELY BROKEN OFF THE MACHINE! Despite all the above, what made me really angry and frustrated is that I WAS TREATED WITH BIAS AND DISCRIMINATION. I was HUMILIATED, BEING IGNORED AND FELT STRONG RACISM. I cannot help but wonder, if I weren't an Asian person, would I be treated differently? Or if it were a man who's buying the set, will Lowe’s staff show more respect and professionalism? I am sure the store personnel won't keep on hanging up on me or playing music on me. She did it 5 times. FIVE TIMES! Save your energy trying to contact costumer service. After 2 month of struggle, they simply said please get the refund and buy it somewhere else! They don’t feel that they’ve done anything wrong putting customer through hell!