January 2023: Updated of another very bad installation experience with Lowes. I purchased a storm door for $750 to be installed for my front door on 11/12/22. Expensive since it has UV glass, brushed nickel hardware, and a sliding screen. Carrie at the store in Hutto assured me they use a very dependable 3rd party installer. WHEN am I going to learn?!!! Custom order so I waited a few weeks with no update. I called the store and was told to call another support number. I called and was told the Trinity contract installer has tried leaving me vm to schedule the measuring, but I never returned the call. Hmmmm, they called the wrong number which is interesting since the correct number was on my invoice, and Lowes has always had my one correct phone number. even Lowes informed me they have no idea how they got the wrong number as it is correct in their system. The person I was assured would come out was not him, but his wife and she guaranteed they would add an extender on the bottom of the door to make sure there was no gap. I shared what a neighbor went through, and she said 'no, that will not happen. An extender will fill the gap'. Trinity then contacted me to schedule the install. I re-arranged my day to accommodate their schedule only to be called to request a reschedule due to it being too cold. Okay. BUT, sorry it will have to wait until the new year since we are not working for 2 weeks. OMGosh. Today, 1/4/23, I am waiting for them and get a call the installer went to the wrong Lowes to pick-up the door and would be late. Thank you for taking up more of my time and my day. It was not the installer I was told it would be AND he showed me wait the wife put on the bottom of their paperwork (which I never received a copy) that I agreed to hire someone to take care of the gap under the door. Saying I was furious is an understatement. She very specifically assured me the gap would not be a problem. I called Carrie at Lowes door department who listened but then told me I needed to call installation support. I told her Lowes needs to make this right for an expensive door and all of the extreme frustration this has caused. She offered to call support for me. No call. Lowes you really are a horrible, horrible customer experience. I only went there since they had the exact door I wanted after swearing I would never allow them to do another install after June's 2022 fiasco. They need to pay to make this right. June 2022: Never use for installation. Not sure where to start. They are used as outsourced contracting for Lowes. I had Lowes install my kitchen tile backsplash. Lowes uses Service Pros as installers. It has been going on now for over 2 months since the initial install trying to fix all the major flaws Service Pros did by sending a youngster to do this job. First, the first day of the job was a Thursday for the demo and he came out later than expected and informed me the following Monday he would be able to finish the job within a few hours. On Friday the counter tops were installed (thank God by a reputable company) then this kid was scheduled to complete the backsplash on Monday. All he did on Thursday was remove the tile and old backerboard. The counter guys asked why he did not install the new backerboard. This is expected before installing new quartz countertops. Come Monday it was raining, so this kid was called as he did not show up and he said he could not complete the job due to the rain. I told him my garage has plenty of room for him to cut tile, etc. and it needed to be completed as I had other contractors scheduled behind him. His response was 'You don't tell me when to work, I work when I want to work'. OMGosh, I was livid. I called Service Pros for a manager who was not available, and someone called him and told him to get here. He showed up not dressed for installing tile at around 11:00. Within an hour he was taking lunch and another kid came to meet him. This other kid did not work under Service Pros. I asked about the backerboard. He was not planning to use it!!!! Again, OMGosh. I asked him who this other person was, and he said, 'well he kind of works with me'. He wanted to leave this unknown person here to go pick-up product since he was not planning to do this job today at all. He should have had all he needed. I told him no he was not leaving this kid here. I called Service Pros again and blasted the manager. When he returned this other kid left. He did not work under Service Pros Contract. This installer was now here until 7:00. Remember he told me the install for the tile completion would only take a few hours. Again, he did not plan on backerboard and he did a real crappy job that I am now dealing with Service Pros again to get this fixed. They sent a Quality guy out to assess the job and he noted even more things wrong. Extremely poor caulking job, left one large are not sealed, electric outlet had tile not completely covering the outlet, spacing was off so some grout areas are wider than others, etc, etc. Weeks later, I was told Lowes was not sending Service Pros the product as promised, and in a way blaming them. Someone was to be here last week but Service Pros said they did not receive the product as expected and rescheduled for today. I get a phone call this morning telling me the other installer is not coming and they need to find someone else. Once again, I removed everything from my counters but will not do that again until someone is physically in my house. Come to find out this kid supposedly has his own business and I wish i knew what it is called so I can warn people. I caught him in so many lies. It has been exhausting. The rep at Service Pros has tried her best to get this fixed but to no end I am still left with a mess and a ton of stress.