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APPLIANCE BUYERS BEWARE! Returns of appliances are now only allowed within 48 hours of purchase/receipt. Not knowing this, I tried to return a faulty countertop microwave oven four days after purchase at the Longmont CO store (heating function started good but significantly degraded, interior light failed, microwave radiation emissions measured at over 2x standard). I was never informed of the 2 day return policy at purchase, but when I tried to return it I was told “that is our policy” by four different employees, and “our competitors do it”, and “there is a sign at checkout”. Wow. I immediately cancelled the online purchase of an under cabinet/over range microwave. How do you install and then test that if it is faulty in that time frame? I consider the policy and employee handling to be a major and unreasonable deterioration in service level. Interestingly, Home Depot’s appliance return policy is also 48 hours, but Costco’s is 30 days and Walmart’s is up to 90 days.
1 year ago
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