The store employees except for one were helpful and assisted me to the extent that was possible. The product is what I wanted at an appropriate price. It goes downhill from there. The automated system took hours to complete using the phone. There is no communication between store, installers, and credit card company and none of them function well for the other. I knew I would have to wait for installation but more than a month for a small piece of transition is unacceptable and was not indicated at time of purchase. The biggest problem is the credit card company is demanding payment before any product or service is delivered. If I make no payment until service I will incur interest and loose the price reduction I was given for using a Lowes credit card. Never again will i set foot in the store!!!