the entire installation was horrible. No communication. material delivered was wrong. store associates indifferent. I will NEVER use Lowe's again for not one single thing. I will go back to shopping at Home Depot. The whole process reflected so much incompetency its ridiculous! Once I pay my account off, I am cutting up the card and closing the account. I will not buy as much as a plant from Lowe's again. I will go to walmart's garden section before I darken the doorstep of Lowe's again. Every service/installation I have received/paid for with Lowes this year has been horrible and half done! Beware, don't go to Lowe's if you want people to care, do good work, and follow through with their promises. Wish there was a 0 stars, 1 is too good!