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Very dissatisfied
Purchased a dryer from Lowes to be delivered and set up by Lowes. Delivery driver showed up but refused to transfer the item into my home nor hook it up as promised because it was raining. Husband transferred the dryer into our home by himself. We called Lowes as soon as the delivery driver left and we’re told we’d receive a call back within 24 hours. No call back so the next day I called again and was told the same thing. After no call within the 2nd 24 hour timeframe I called again and was given a date for a service texh to come out and hook it up. We received a call the night before the scheduled date with a 4 hour window of when to expect the tech. Well, the service tech did not show up. So I called Lowes corporate customer care a couple times to try to get this resolved and each time I’m met with a greater than 30 minute hold time with no option for a call back. Seriously. I’ll just go to Home Depot next time. Will never do business with Lowes again and I’m going to fight them for refund of the service contract I paid for at the time of purchase.
1 year ago
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Lowes has a 1.6 average rating from 678 reviews

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Alice, Customer Support

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