This company doesn't even deserve a 1 star. Last week I made a phone call to lowes customer service complaint dept. They said I would receive a call from the local store manager within 24 hrs. 5 days later no phone call from the manager. So made 3 calls today and each time was disconnected after the young lady said she was sending my complaint to the next level and was getting ready to give me a case number. Both girls gave me their names but when I ask to speak to them it seems noone knows them. Nor did those girls call me back when we were disconnected. I talked to a Sonya, Stacy and forgot to write down the other one's name. Now I'm waiting for a phone call from someone after being disconnected, going through a horrible automated phone system and their being a 35 min to 40 min. call back. In addition the local store virtually has noone to help. I'm old and the other day I walked around and around from aisle to aisle looking for someone to help me with a light fixture. Noone was at customer service counter. One person checking out with a long line of people waiting to be checked out because they are not going to use the self checkouts. When I finally found 2 young ladies near the garden center they were talking and it wasn't about business. When I interrupted them and asked them to please help me - I received a look like how dare I bother them. I have been a Lowes customer for a very long time but I refuse to deal with this.. When I complained about the local store poor customer service via email, it took a week for them to respond with a short answer - what store. I've been a Lowes customer for a very long time but that is rapidly coming to a screeching halt. Poor customer service, poor management, poor everything else.