Beware Lowes supposed policy.! I've bought many refrigerators in my life and never experienced this. I'm an old disabled vet. Lowes has supported vets and was one of my favorite stores. Until today. I ordered a new fridge. I was told free delivery and installation. I was told it needed a $19 kit for water hookup so I purchased that too, and was told they'd install it. Delivered it today. The two guys were ready to push it back into its cubby hole and I said wait you forgot to attach the water line. The installation boss says no. I must have a shutoff valve directly behind where the refrigerator is. I said I have a shutoff valve for the refrigerator in the bathroom behind and I already turned it off. I offered to show him but he said no, it must be directly behind the refrigerator. Really? Who came up with that nonsensical policy? I told him that was not what I was told and if he wasn't going to install it, I wouldn't accept it. So they left with it. After, I checked Lowes website and this is all it says "Lowe’s delivery teams complete basic connections for any major appliance, provided necessary the accessories were purchased. To qualify for hookup, the appliance must be less 500 pounds and less than 36 inches wide (ranges), and it cannot have a compressor on top. Gas appliances are excluded from hookup; please contact your local store for assistance" So I'm not really sure if this is a Lowes policy or made up by the installer. But if you don't have a shutoff valve directly behind the refrigerator, best to shop Home Depot who has assured me will hook it up no problem and nonsense