On June 15 bought a Samsung 4 door refridgaerator/Freezer. On June 16 refridgerator/freezer was deliver & Installed. On June 18 the freezer stopped working. On the phone with Lowes/Assurant/Samsung. Spoke to LOWES for 2 days; (Boca Raton GM / Lowes Distrubution Center / Lowes Corp). The following was not explained to me at the time of purchase, but after the Appliance broke down. Since I bought the Appliance with a Visa card, I had 48 hours from the time the appliance was delivered to file a issue with my appliance. Anything past 48 hours was my problem. If you pay with a Lowes Credit Card then you have 30 days if there are any issues. Also anything past the 48 hours or 30 days, depending on how you paid and if you have an extended warranty, you must go through the Manufacturers Warranty 1ST, then the Extended Warranty kicks in. None of this was explainat time of purchase. Now since my freeze doesn't work and it happened After 48 hours, Lowes wipped there hands and will have nothing to do with me or my defective appliance. I am now at the mercy of Samsung. If Samsung can not fix the appliance, Samsung will reach out to Lowes. It will be up to the GM; (where ever you bought it from); to see if they will replace it other wise Samsung will replace the appliance. Right now the earliest I am able to get service with Samsung is not till the end of the month. If Samsung can fix the unit, now I have to wait for parts and have a non working freezer on a new unit for 2 week or more. Calling Lowes is a waste of time, as there C/S and standing behind what they sell is in the Toilet. I was advise by my credit card company to go through the mudd and if nothing gets resolved to contact them and file a disbute. Lowes has incompetent people who are not trainned and knowledgable about what they sell and not honest and do not stand behind there items.