I wanted to replace lawn sprinkler heads and looked up parts at Lowes website. it indicated that parts were in stock at a Milwaukie, Oregon. I drove 14 miles to the store and found out that all stocks were in a pallet to be shipped away. Scott at the store indicated that I couldn't buy 6 units. Scott looked up the part on his electronic device and told me that parts are available at Gresham store. I called Gresham store and spoke with Bradley - I explained about the web info and availability issue. I asked him to verify if in fact parts were available for pick up. He insisted that 32 units were available. i drove 15 miles to the store and couldn't locate sprinkler heads. Shauna, customer service paged floor help - I spoke with Tamara, who tried her best to help me, worked with Jadco to locate sprinkler heads. None were to be found. Bradley at the customer service could have sent someone to check on parts when I called the Gresham store which would have taken 3-4 minutes to verify the status. I ended up driving over 30 miles for nothing. And wasted over 2 hours of my time. BTW, when I went to the Gresham store, there were 4 people working at the service desk. 3 of them were trying to help one customer. I took a picture.