Lowe's has lost its mind. While they do have the right to enforce their own policies, they also have the right to be flexible. I have shopped at Lowe's as a contractor for more than a decade spending $60,000+ per year. Our accountant takes the receipts every week, and despite Lowe's claims of their pro system keeping track of every purchase, it doesn't even if presenting the credit card. Suddenly Lowe's (at least the ones in Hagerstown MD) have refused ALL returns from everyone without a receipt. They make great effort to attract contractors but then have ended this slight courtesy. Since pro information already exists, such as address, credit card numbers, and phone numbers, the likelihood that pros being a theft problem is lower than the typical Lowe's customer. I tried to return 7 pieces of wood and you would think I'd stolen $1000 in DeWalt equipment. Again, yes, Lowe's has the right to enforce the no receipt policy, but doing so as a blanket policy makes no sense and hurts their business. As an example, I was pretty frustrated by the manager's group think and repetitive mindlessness to the point that I walked out on a ,$15,000 purchase that day ... $10,000 of cabinets and $5000 appliances. I encourage Lowe's to come up w a better way to continue giving pros more courtesy if they want to continue courting pros. That day, Home Depot got $15,000 rather than Lowe's.