Lowes has horrible customer service. I purchased a front door from them. One month goes by and the door is being sent over from another store. Two weeks Later and several messages to the Lowes representative for installation and Premier Service Group, they finally set up installation for two weeks. Receive the message that it was schedule for the 26th. Took the day off work and no one showed. Tried to call Premier 9 times and was sent to voicemail. Left three voicemails and someone finally called me back. They stated that my installation was for August 3rd, we changed it. Changed it without letting me know? They must have realized they messed up, because by some miracle all of a sudden they have an opening for the next day. Take the next day off from work and the installers come. They start the process by checking the doorbell to see if it works. As we all are standing there, the doorbell rings, doorbell rings again, and again as he’s testing it. After testing, they start taking everything apart to install the new door once a new door is installed they hook the doorbell back up. The doorbell doesn’t work, so they tell me this is what happens sometimes with older homes. So you unhook my doorbell, and now it doesn’t work because it’s an older home and it was working before so Premier refuses to step up to the plate and do anything about it I contact Lowes talk to three different people. Manager over installation at the Murray store says we will have an electrician come out and make it right and fix it and eat the charge. Next day I get a call from Lowes representative stating that the manager will offer me $50 gift card to go to Lowe’s and buy a doorbell and basically fix it myself and if I decide I don’t want the $50 then it’s over from there and they refuse to help any further. The inform me that is the only offer on the table. So, my doorbell was working when they started the project and now I get a 50.00 gift card to fix it myself. After this circus, I will never purchase anything from Lowe’s again. I should have listened to all the review over the internet. Horrible customer service. They don’t care about making things right when it was there installers that caused the issue.