Lowes is such a racket! Look at all the terrible reviews , yet people return for the convenience. We need to stop! This is not the first time I have had issues, but it is my last. I went to the store off 2nd St in Edmond, OK yesterday. I bought a dryer. I stood at the computer as Jim updated my address and email- to be delivered today 8/8. The delivery guy from their 3rd party co (yet another problem), Riverside Logistics, called and was at my previous address. I told him what happened and he said nothing he could do, lowes would call me. They did about 10 minutes later. After about 30 minutes on the phone with them (the delivery guys could have driven to my house and set it up in that time) “customer service” said they would have to start a new ticket, couldn’t deliver for 3 more days, and did not offer an apology or any sort of compensation. I could not do this as I was going on vacation leaving Friday. They did not care. No empathy. No trying to resolve. Just said this is policy. Would not get a manager for me. Would not give me the phone number/email to the delivery co. Pretty pathetic customer service- they shouldn’t even call it that. Cancelled my order and said I want an email confirmation of my cancellation. Said I might not get that until tomorrow since their delivery guy would be on deliveries for another 3 hours (yet could not make it to me) and they can’t “cancel” an order until they get it back to the warehouse!!! Then don’t cancel- deliver it!!! I asked her how I would receive an email confirmation if she could not update my contact info unless I rescheduled my purchase- she said she would make a note. Im sure that will happen. DO NOT BUY FROM LOWES!!!!!!!!!