I usually don't leave negative reviews. That being said I hope to save others from the frustration that Lowe's creates because they refuse fix the problem of delivery issues. Two stars instead of of one is because they delivered on time, the first time we ordered (washer and dryer) an appliance. The second order was for a fridge. We had to reschedule delivery. They arrived a week late and 3 hours after window without calling. So we figured it was just a one time issue. Then we ordered a cook top and over. This time they didn't show up and no phone call. I called to see where my items were and it turned out the delivery drivers were tired that day and went home early ?! A week later our appliances arrived. I opened the box to see my pretty new cook top. What was in the box was a thousand pieces of broken glass. two weeks later the new cooktop was finally delivered. This one was also broken. The frame was bent and the unit didn't work. We couldn't get it replaced unless we tried to get it fixed first. It was under warranty still I had to get a repairman to come and diagnose the problem, a part was ordered and then I waited a month with out it coming in. After some arguing about who should replace it (the manufacturer or Lowe's) I was given a replacement. This time we went to the store to pick it up. When we arrived I asked them to open the box before we left. It had a big crack down the middle. 40 minute drive to Lowe's 40 minute drive home! re ordered another cooktop finally after 6 months we had a one that was not broken or bent and worked. Well We gave them one more chance because you can't mess up that many times right? Wrong! Ordered a fridge for our garage, August 14th received a text in the evening to be ready for delivery the next day. got a text that morning( Aug 15th) saying thee couldn't deliver. I called to see why and they said it didn't get put on the delivery truck, "we are sorry for the inconvenience". Well it won't be an inconvenience for us again. Please read the reviews. Many other people have had the same issue with deliveries from Lowe's. Pay a little more if you need to, you'll avoid the frustration of incompetent delivery service and they haven't fixed the problem.