Months ago, I approached Lowes with a project to select and install a door separating the living room from the room. The plan was for the room to be locked so the children could sleep in it. In Lowes I was told that it must be a special order and this size and all they have is a folded door, like in a wardrobe. I agreed. After more than a week, a specialist came to take measurements. I asked some questions about the project. After satisfactory answers, I was convinced that the project would be well done and I would arrange a children's room during the holidays. I didn't know then about other things that the specialist didn't tell me. After a month the door came but I had to wait a few weeks for the installer - the same man - specialist. He installed one door behind the other, took him away, said that they had brought the wrong dimensions. I wasn't happy with the installed doors but he said I had to wait until he installed them all - then I could advertise. In the store 2 days later I was told that the dimensions of the door were good and as given by the specialist. I waited over a month for the specialist to come. Whatever he was doing, he didn't take any notice. I was surprised by the behavior. The door did not close properly and left large gaps. I even showed in another room how the door from the wardrobe even looks like. All I've heard is that it has to be. But it is what it is. My mother, a much older woman from specialists, when she wanted to explain and she doesn't speak English, he dismissed me that if I don't like it, I can complain in the store and if they tell him something is wrong, I can return it. I would mask the gaps myself because that's how it's done. And the fun has begun. I went to the store to advertise the door. There I showed the pictures and they agreed that it shouldn't be like that and that it's no problem, I'll get a refund when I call the distribution and installation. They handed over the phone. I called several times explaining the whole story each time. Finally someone asked me for an e-mail with photos that it needs approval from the manager. After 20 minutes I received information that the door was installed correctly and the return request was rejected by the manager. At first I thought it was a mistake so I called again to make sure the manager had seen the photos. I heard this is the final decision. I know I have a point. I also checked the return policy at Lowes and I couldn't agree more. The justification from the manager was that Lowes would not accept the doors that were installed. I notified them that the specialist installer said that I can advertise the door after installation. Again I heard that they can't do anything because the manager refused. I asked 2 independent contractors for their opinions. They both said that they should not offer me this door for this door frame. They were surprised that the specialist did not inform me about it. Both admitted that the dimensions of the door are wrong and the gaps should not be so large. After this opinion, I tried to contact Lowe's again to have my arguments heard and reconsidered. I was looking for contact even to the regional manager and lawyers. But I was denied such contact. I will raise the issue on facebook. I presented the case and photos again on messenger. Someone was supposed to call me within 2 days. After 5 days of silence, I contacted them again on messenger. And someone called Lowes an hour later. The man was rude. He was only trying to shout at me that the installation looks fine in the pictures. He didn't listen to me, he yelled at me and just tried to make me laugh. He apologized but admitted that he would not get a refund because the door was installed as it should be. That it's my fault because I should have known what I was ordering. He didn't listen to my arguments, he just raised his head, which made me raise my voice as well. Jessie - employee ID: 4688473, please give him a cookie for this. No professionalism whatsoever. Disregarding and selling the client.