Really disappointed in Lowes delivery service. Ever since they went from Lowes doing this own delivery and now use a third party delivery service it is horrendous. I bought a refrigerator a month ago with a scheduled delivery of 8/24. Sadly that refrigerator had to be put back on the truck because it looked like it met up with a baseball bat. The guys were great, had no issues with the washer/dryer they brought in. And, they did not express bringing in the damaged refrigerator if we wanted them to until it could be replaced. But declined that offer. They were going to get another one out asap. Or so we thought. Lowes delivery service decided to cancel the order and refund the money but didn’t tell us until we questioned the new delivery time. Placed a new order on Friday the 25th and they were scheduled to deliver it on the 26th. The two guys showed up and refused to bring it in because there was steps up to the front porch. They then refused to bring it in through the basement garage and up a small flight of stairs. They refused to bring it up the yard and into the back door. The loaded it back onto the truck and told us to order a smaller lighter refrigerator. We had ordered a 26.8cu Frigidaire and they wanted us to swap it for a Hisense. Called the delivery company and they said they would bring it back the next day only to find out they cancelled the order yet again and today was told to find some other place to order from. They promised call backs and we had to be the ones calling them.