Ordered a gazebo from Lowe’s could have ordered from multiple sources but choose Lowes because I thought they would be more reliable and accountable. Had to call in because their tracking system only says out for delivery nothing more very poor system. They missed delivery date and said it would be another week. Understood but I will be out of town that week and there is no one to receive delivery. They first said I can cancel and it will take 10 days for refund lady was very nice. I asked for her supervisor and she told me no refund they can’t cancel and I can reject when they deliver. I won’t be here and will not have any phone reception where I’m going. I was told since I order online Lowes has no control of process. Sorry feel like that’s a handy excuse for no accountability. Done with Lowes. I know this is the new reality or is it. I have to say Amazon has always been accountable and diligent in handling my orders