Lowes return policy. I purchased an item from Lowes Towson, MD (Taylor Ave) and needed to return it. After getting to the store I realized that I did not have the receipt. Since I had forgotten the receipt the cashier asked for a credit card. I informed her that I did not have it. They attempted to look it by phone number with no luck. I was then told that it was nothing she could do. I informed her that I entered my phone number in the self check out. I then ask to speak to a manager, that never showed. I decided to leave and go home to retrive the receipt and come back the following day. After have a conversation with one of the manager, I was told that the self check do not work sometimes. However, they are working on getting new systems. I have been a loyal customer of Lowes and had other occansions where the customer service at this location was horrible.