Buying a gas stove from this company was an endless nightmare ultimately: they talked a good game at the beginning but as time for delivery (they gave me at least six different delivery dates by the way) grew close the mix up in communications as to delivery time and then installation of the product led to literally hours on the phone. Finally after I had to act as the liaison between Lowe's the installation sub contractor since their communications is so very bad--the stove arrived via the installers. Then they walked away from the job because a connecting valve was broken and with no plan to return. As a result I am left with my old stove despite having paid for a haulaway by the installers. No one will take responsibility for this haulaway so my misery has continued. I will get it resolved (hopefully without paying an independent party to haul the old stove away) but Lowe's clearly deserves a less than 1 star in my opinion for the unconscionable hassle they have put a customer through. The prices look nice but the customer service is unspeakable.