As noted before, the refrigerator came with a scratch on the side which I accepted with a 10% discount since I was told I couldn't use it while I waited for a replacement fridge. The scratch is in the side back, so, although I wasn't happy about it, I felt we could live with it. When the installer installed the dishwasher, he scratched it during the install. He apologized and said I should request a replacement since I would be seeing it every time I used it. Go ahead and use it in the meanwhile, he said. He documented it with a photo before leaving. He also installed an over-the-range microwave. I suggested moving my new range out of the way but he chose to work over it. I placed a thick towel over the stovetop to try to protect it. After he left and I removed the towel, I saw a several scratches on the stove top front. I alerted Lowes to these problems. Last Thursday, a Lowes representative arrived to check things over. (I had called and cancelled the Thursday time since we had doctor's appointments that day, but he never got the message. I went ahead and tried to I accommodate him but doing so made me run late to my appointment.) I heard nothing from Lowes on Friday. (He had said I would.) I called this morning and after 45 minutes on hold, "Joelle" in Indianapolis assured me that nothing would be done about what had occurred. I called the local store about this and spoke briefly with the appliance manager. She was to patch me through to the installation department, but the call was dropped. I have called her back twice, but the phone in appliances was not answered. Bottom line Lowes is not concerned about customer satisfaction at all! Go elsewhere to spend your big bucks on appliances! I sure wish I had!