I bought a dryer. On delivery on 7/27/23, the delivery guys hooked up the dryer, but in the process took the drain hose from the washing machine out of the drain and it was laying on floor of washroom without our knowledge. We did a load of laundry and when the washing machine drained out the water, it went on the floor of washroom behind washing machine and seeped under wall and thru floor down into ceiling of living room. Water was pouring out. Damage to ceiling was extensive with sagging sheet rock and water stains. We cleaned up water on Love seat and wood floor. I went by Lowes that afternoon. Customer service desk called a store manager on radio...they said the delivery service was used and I would have to call # on my receipt, they were busy and not the stores problem. I then called Lowes from # on receipt and went thru everything that happened. They said someone would call me. I waited a couple days, no one called. I called back. Explained all over again, was told claims would call me. No one called. Finally around 2 weeks later someone called and told me where to email pictures of damage with explanation of incident. I sent the email on 8/8/23. I didn't hear anything back, so called on 8/15. Was told someone would call me back. No one did. I called again, left message. Finally on 8/31, over a month after the incident, I got an email from Spirit Logistics, the delivery company Lowe's uses. The email requested that I resubmit the claim. IT has NOW been 2 months that I have been dealing with Spirit Logistics, 3 months since delivery, and I have gotten no where to this date. No updates after continuous emails and msgs left to delivery company. Lowes is no help. I will NOT be buying from LOWES again. This has been the worst experience I have had in purchasing things. Absolutely TERRIBLE customer service when it comes to damage claims from LOWES and delivery company. Go Somewhere else to spend your money!!! Order#472180728