delivered the wrong and broken washer 11/7/23 , I rejected. Called two times reached saugst Lowes , said I need to call back Lowe’s to straighten it up for their mistake. Very bad customer service could not handle such a basic matters. Kept me waiting on hold for so long , sounds so busy , what they are busy for when unable to make a very good sales for them completed? Why America business acted this way ??why they have such communication problems between themselves and between the consumer so difficult, when in fact electronic service so handy today ? It should be just a test , takes a second to clear it out , but insists bother everybody to get on line ? Many times takes more time , longer times , and full mistakes asking you to sign in here and there , very confusing and complicated? Sell this and sell that , but all the sales only ends up being cancelled all because of all kinds of mistakes anger the consumer not to ie unable to complete a basic sales .All those internet co only try to get as many sign up , as many subscribers, but ignore the real reason of the bottom line for the business to be able to make sales as easy as possible as quickly as possible and as more efficient as possible for the business. This is not just the 1st time I have issues with Lowe’s customer service at Dadham MA . I’m no 2016 , I brought my Geo spring need repair or replacement because it’s broken , no one service me . I have to pay the guy by hours . I end up left there my tank , which supposed to under 10 year warrenty I bought from this Lowe’s in Dadham . That is about $1000 credit . I waited over an hour , plus paying the guy moving fee of $150’, pl My times, my gas I used to travel 10 miles there I no hand never hear back from any body regarding about this Geo Spring water heater. They can easily found out me because I bought it from this Lowe’s. . By the way this Geo spring is a terrible product . I bought 6 of them , 5 being replaced in less than 6 years I was on hold for connecting to the customer service of Lowe’s’ before this complaint typed out , my call just being disconnected after on hold for such long time . 10:17:am 11/7/23