I ordered a Bali Blind for our picture window through Lowes in North Wilkesboro, NC. The blind was over $650.00. The delivery day came and went with no blind. Went to the store the next day and asked where my blind was. I was told, after some long discussion that Bali had cancelled the order but they did not know why. I called Bali direct that day and was told that they had a question about one measurement and had tried to contact Lowes on several occasions but no one ever called them back, so they cancelled the order. Lowes refunded my money and said they would reorder. However, the poor communications and customer service within the Lowes local store makes that and undesirable option for me. Currently hunting for a vendor I can trust.