Still to good!"Operating efficiently, ethically and responsibly" is Lowes joke to it's customers. I started off with this because the experience of purchasing a washer from Lowes has me aware of the wrong direction you all Core Values are steadily taking. I purchased a Whirlpool 2 in 1 Washer based off the Dept's personnel who I had to wait over an hour on. I set out to get the Samsung, but because of the length of time I had to wait, I entrusted he knew what he was speaking of. The purchase of this washer went from 798 dollars to 900 dollars plus. This included the sale pitch of if I wanted them to deliver it and set it up, I had to purchase new accessories. I was never told that I had only 48 hours for a return, exchange, or refund. For if I was made aware, most definitely I would have washed something in attempting to try it out. When the machine washes, it is loud! I gave up a 5 star washer on it's last leg for a 1 star as far quality. You can hear every stage of it washing. Why is it the Appliance Rep don't know this? Or do they? For Lowes to take the stance of only 48 hr for appliance returns the business performance, quality, ethics, and sense of responbility (to include the employees and staff knowing their products and job description) has to at least be close to being dress right dress: and it's not. The entire situation makes me feel like Lowes and it's employees hustled me out of my hard earned 1000 dollars... which is why as a whole, Lowes should at least compromise. Customer Taken The Advantage Of PS Here is a screenshot of how Ramsey St Lowes treat customers on the phone. Ask to speak with a manager, she came to the phone 3 different times to return no more