Lowe's has been avoiding dealing with a damage complaint for over a year! We received a call that our refrigerator was in route, and, when we got to the house, there was no refrigerator, but there was a rental vehicle (my nephew's) that had significant damage to the side. We have 3 witness statements - one from a police officer who investigated crashes for several years. This witness indicated damage appeared to be from large box truck. One witness placed the truck on the street with a picture from his camera, and the other witness saw the truck in the driveway. First, we were told Lowe's uses a contract company for deliveries with their LOGO on the trucks. This company denied claim, and we were told by a Lowe's staff that these drivers were fired for unrelated reasons. Ummmm, what???? I don't care. My contract was with Lowe's, and they never could explain what happened to the truck that was "in route," but never delivered anything -the refrigerator came a couple days later with different drivers. So, it is very frustrating that we have to go to court over this!!!! Make it right, Lowe's! It is such extremely poor customer service to close your eyes and deny responsibility.............