We bought an LG Appliance package at Lowe’s. It was delivered on September 7th, we bought the fridge because it had the Craft Ice option. We have had problems ever since it was delivered, the ice is salty and can’t even use it because it makes our drinks nasty. I called Lowe’s to ask about it and they told me that it was an LG issue, so we have still been fighting with them to help us on our fridge. We have had a tech come out and he replaced the ice maker inside the fridge and still a problem. They keep trying to tell us that we need a plumber to come out. Our water and ice on the front part of the fridge works perfect. We have gone into Lowe’s 3 times the manager before him the back doesn’t want to help and another gentleman up front manager won’t help us at all. He said that the package would have to be wrapped still, how are you suppose to know if it works if it is still wrapped up. I would never buy LG again or buy anything from Lowe’s because of the customer service. Like I said we paid an extra $300 for the craft ice and it hasn’t worked since we bought it. Lowe’s also said that they have had people come in and complain about this as well.