I go into Lowe's and ask for a simple hook for a plant to hang it. I describe it they send me all over the store back and forth back and forth. There's nobody in the store except me and I've managed to find one other person and employee. I guess the rest are hiding. I describe the hook the man tried to be helpful but he was nothing like I described whatsoever. I really don't want to go up and down a damn football field back and forth back and forth and trying to find a hook. Their customer service is the worst. They don't even know their products and they're in that store. A dismal dismal awful experience. I haven't been there in 6 months. That's my mistake I won't ever go there again.