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Doug
Tallahassee Lowes Commonwealth Blvd . The customer service used to be great . Everyone you ran into was friendly and helpful . Now they have very few people that know what they are doing . I am a contractor and have built two homes and remodeled several more out of this Lowes . Most recently I went in on a Saturday morning and loaded all material I needed for a deck project . No one offered to help me load 12'4x4s or 16' lumber . Another customer helped me and even helped me to push the cart . When at checkout the girl running the register did not know a 2x4 from a 6x6 . I asked for help and she went straight to another customer. I saw a few employees in the section next to the checkout and asked for help . One guy got off his phone to tell me he would see if he could find someone . This was the worst customer service experience I have ever had . Since then I have moved all of my business to Home Depot. When you walk in the door and down any aisle you are greeted with a smile and someone asking if I need help . This is how Lowes used to be , but no longer .
11 months ago
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Lowes has a 1.6 average rating from 677 reviews

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Alice, Customer Support

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