2PM-Placed order in store with sales rep who stated they had 3 of the washers I wanted in stock and that our order was gonna be ready for pick up at 4pm. 4PM- We went to the store, and were told “we can’t find your item” we will let u know once we find it. 5:50- called the store, CSR told me she could not help. After reexplaining myself, she transferred me to appliances even when she told me at the begging of the conversation that no-one was there. My call got transferred back to CSR, who promised me to call me back in 10 min. 6:30- I Called the store again, spoke with 4 people, (20 min)got transferred to a manager who never answered. 6:50- Finally got a knowledgeable CSR who physically checked for my item, informed me they did not have it and cancelled my order.