Lowe’s A week ago, Saturday, February 16th, my husband & I went to Lowe’s to buy a washer. As 2 senior’s in our 70’s and living solely on social security, we asked for the cheapest washer they had. The washer that we needed to replace was 10 years old and had broke over 6 months ago. We run a 501c3 nonprofit Dog Hospice for abused, handicapped & senior dogs, Petite Trésors Rescue & Sanctuary. We have a washer & dryer for us and another set for the dogs. We have these washer’s & dryer’s in our laundry room in a row. They are all front loading & there is a counter going across the top of them. The washer that was broken was the one we used for the dogs. We have a home warranty and have been having them serviced for 10 years. Last year the washer we use for us broke and since it was not repairable home warranty gave us credit toward a new one which we went to Lowe’s to purchase and it was replaced without any issues other than the extra money we had to pay because the money from home warranty wasn’t enough. When the washer we use for the dogs broke, it took 3 to 4 months for our home warranty to tell us they had to give us credit for a new one and another month for us to get the gift card to Lowe’s. Since again, it was not enough money to purchase a washer, we needed to save for the purchase and thought President Day weekend would be a good time to make the purchase. The washer was scheduled to be delivered on Monday, February 18, between 3:00 & 7:00pm. After months of going to the laundromat we were looking forward to having the dog washer again. We have 20 dogs in our Sanctuary and take them for life. We go through a lot of laundry just for the dogs. The delivery people showed up between 2:00 & 2:30. It is a lot of work for us to gather up 20 dogs and put them in the bedroom where they wouldn’t be underfoot of the workers. However, the 2 men sent informed my husband that they were too fat to install the washer. They then told us to contact the delivery department to reschedule and gave us a phone number to call. Then they left with the washer on the truck. When I called the number and explained the situation that had occurred in detail, the woman took all the information and rescheduled our delivery for Wednesday, February 20. Again, we needed to clear a wide range of time, canceling my physical therapy, and gather the dogs again. When the 2 men arrived, they told my husband that it was too small a space for them and were going to take the washer away again. My husband told them that that was unacceptable and they pulled out the old washer. However, it was my 71 year old 6 ft husband that had to crawl behind, disconnect and reconnect and install the new washer. Then the delivery people pushed the washer back into place and apparently took a picture to show their work was done. We were also asked when we purchased the washer to purchase a hose which wasn’t needed. We went back to the Lowe’s store on Thursday, February 21st to return the hose and told customer service in detail more than once what had occurred. We additionally requested that the installation & delivery fee be refunded for our total inconvenience in addition to my husband doing almost all the work which we had paid Lowe’s to do. We were told someone would be in touch within 24 hours. It is now way past the 24 hours and no one has contacted us.