We are in the middle of getting our floors replaced, carpet, tile & LVP. It has been an absolute nightmare dealing with their contractor (Legacy Flooring) who then sub work out to other contractors. So far we have dealt with six different contractors & one doesn't know about the other. They are still trying to complete our job after almost two months. There is zero co-ordination between Legacy, their contractors & Lowes. Currently they are tearing out the tile to redo it because of an extremely poor install, Oh, & then when they deliver the wrong items, YOU have to take them back to exchange & get the correct items!! Why is that our job?? Then the final insult was from the mess that the tilers left who told me what to use to clear up all their wet tile dust! Then there is yet another contractor that does the deliveries who promptly put a gouge in our finished driveway by dragging a pallet of tile across it. My advice is, if it involves Legacy Flooring RUN! I will never ever use Lowes again for anything that involves their installers.
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