Very simple- placed an order online for a washer and dryer $2k. Delivered in pouring nasty rain- did not notice a few cut marks on top of dryer. Called customer care to no avail. Someone will reach out. Waited 4 days and they said someone called (absolutely did not) and still waiting on a simple resolution, swap out or give me something off. They want to come take it and then get me the replacement the following week. Absolutely not- I wish I never purchased from them. And I have spent almost 100k with them, 2 kitchens, 2 bathrooms, whole house of windows, all my yard supplies, tractor etc.... way to treat me right.