Worst service I've ever experienced. Spent nearly $20k on flooring and have NEVER (after about 25 attempts) been successful reaching anyone at the store on the phone for help. They take messages and leave it with the flooring department but I never get a call back. This is the Carlsbad CA store. And their installation contractor, Keller Interiors, are borderline incompetent. Just bought carpet at Home Depot (for all the reasons above) and had an amazing experience.
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