I had a bad time for $3.17 dollars, I bought two very large hooks and came to exchange them for smaller ones. It's not that I wanted the $3.17 dollars. Unfortunately I couldn't find the receipt, I paid in cash because it was such an insignificant amount. That was at a media show at Lowes in Royal Palm Beach, Monica didn't even want to listen to me, she treated me like trash, I asked to speak to the manager Debbie, she also came with an attitude, at least she let me explain that I wanted a smaller hook. After showing my license, she gave me a credit. What I changed cost that same $3.17. That's why I never go into Lowes, they are very ridiculous. I imagine if it had been $20 dollars, you can see that they are faltering, homedepot never makes those ridiculous things for $3.17